The importance of product information management

The need for manufacturers to become e-commerce experts is increasing. In a world where over two billion people purchased goods or services online, consumers can find and buy products anytime and anywhere like never before.

As a result, access to detailed, accurate and rich product information is becoming vital. This is where having a product information management (PIM) system comes in. PIM software can manage large amounts of product data and centralize it into one location, making it easier to optimize content and publish it effectively through multiple sales channels. Get the most professional assistance from chief analytics officer.

But there’s more to PIM systems than data centralization. And that’s what we discuss in this blog.

  1. Build a 360° view of all your products
  2. Easily manage multiple data variations…
  3. …and sales channels
  4. Track your entire product lifecycle
  5. Ensure consistency across your products
  6. Leverage unique data to set your business apart

1Build a 360° view of all your products

When you connect rich product content and assets to your product master data using PIM software, you can drive new customer experiences and create new opportunities for your brand. By creating an engaging product experience, you’ll be able to:

  • Deliver trusted, consistent and valuable product information to your customers…
  • …as well as showcase your product value propositions

Let’s say you’re a power tool manufacturer, for example. You could create a smart tag on your products which leads to a tutorial on how to build a treehouse – content which is relevant to your buyer persona. Similar kinds of interaction opportunities like these can be driven to your different products in real-time depending on your customer profile.

2Easily manage multiple data variations…

Many manufacturers have to manage large amounts of product data from a range of different sources and in a range of different formats. Trying to gather this data from disparate sources quickly becomes a time-consuming and labor-intensive task. Having access to a single source of truth, therefore, is crucial to ensuring brand consistency and building trust with your customers.

PIM systems can integrate with several data sources, which gives you the ability to gather, manage, enrich and distribute all your product descriptions from one centralised location. Data feeds can be set up in minutes to collect data from your ERP system, suppliers or even Excel if you’ve integrated the PIM software with your office productivity tools (e.g. Microsoft 365).

3…and sales channels

Today’s consumers usually take additional steps to ensure they’re making an informed buying decision – especially when ordering online. In fact, over half of online shoppers will abandon a purchase if a page lacks information about a product, which highlights why you need to focus on creating a great customer experience.

With PIM software, you can control which product details and digital assets are distributed to your different channels to suit the right audiences. This helps you provide a product experience that builds trust with your target customers and keeps them engaged.

Don’t forget the customer experience continues post-purchase and your customers may request access to certain documentation like:

  • Installation guides
  • Instruction manuals
  • Care instructions

As PIM systems stores all your data in one single, centralized location, it makes it easy to publish these details on your website (along with the rest of your product data).

This also helps your service departments who handle post-sale queries to quickly find what documentation they need and when they need it.

4Track your entire product lifecycle

It can be a nice moment watching a product being developed right from start to finish. But there are a lot of moving parts that need to be tracked and monitored to ensure product launches run as smoothly as possible. It’s also vital to ensure teams are working together effectively so each step of the process is completed when needed.

PIM software allows you to add multiple primary IDs to one single product. At different stages of the product lifecycle, a product may be allocated a new unique identifier which the product should be universally known as from that point in time.

With PIM systems, you can search with primary IDs that have been assigned at any point during the product lifecycle, meaning you’ll always be able to find the products you need. This also gives you complete audit trail of your product’s progress.

5Ensure consistency across your products

Brand consistency helps build trust with your customers. They should feel like they’re interacting with the same brand throughout regardless of where their journey starts/finished. So, when you share data across multiple channels, ensure your product messaging is in-line with your brand identity. Some ways you can do this include:

  • Adopting the same tone of voice
  • Using the same brand colours

Also offer the same engaging experiences across all your online channels as you do in-store. For example, augmented reality can be used so customers can gauge what your products will look like in real-life without having to visit one of your brick and mortar stores.

Your imagery needs to be up to scratch too. Your products help tell your brand’s story, so you don’t want that message to be diluted or confused when they reach your customers. Only use good quality images that aren’t too heavy in terms of file size. Remember – the better the quality, the more attractive your product becomes.